Customer Service Coordinator



Key Responsibilities Include:

  • Provide exceptional customer relations to achieve sales growth and service level objectives.
  • Proactively communicate and develop strong relationships with Sales Representatives and Customers
  • Responsible for contacting assigned sales representatives on a daily / weekly basis and completing a call log report detailing these contacts
  • Responsible for contacting provided Key Accounts on a weekly / monthly basis and completing a call log report detailing these contacts
  • Responsible for running Weekly Sales Reports for assigned sales representatives; including, but not limited to:
    • Booking Report
    • Domestic Sales by Rep Report
    • Account Detail Sales Report
  • Responsible for the management of Open Orders / Quotes Report for assigned sales representatives.
  • Respond to sales related inquiries in a timely and efficient manner.

General Responsibilities Include:

  • Responsible for conducting a weekly review of Key Account Sales and Orders
  • Manage and facilitate the placement of orders, tracking of shipments, warranty inquiries, billing questions, requests for information and recommendations from all levels of customers.
  • Serve as a product expert regarding the Company‚Äôs product offerings, services, and policies
  • Input and manage data in client base software and maintain account information as required.
  • Compose and respond to emails demonstrating proper use of grammar and syntax.
  • Work with assigned outside sales force (Independent Sales Representatives)
  • Assist the Sales Department in growing both sales and distribution
  • Other duties as assigned

Knowledge, Skills and Abilities:

  • Ability to work well in a small team oriented, call center environment.
  • Ability to up sell and promote all company products.
  • Excellent communication skills with the ability to interact positively with co-workers, consumers and sales professionals.
  • Excellent organizational skills and strong attention to detail
  • Innovative, strategic problem solver and results focused.
  • Ability to multi-task in a fast-paced environment.
  • Ability to maintain high energy and enthusiasm.

Minimum Qualifications:

  • Minimum of 2 (two) to 3 (three) years in sales/client customer service experience.

For consideration, please submit your resume to elampkin@dynamicbrands.com