Key Responsibilities Include:
- Provide exceptional customer relations to achieve sales growth and service level objectives.
- Proactively communicate and develop strong relationships with Sales Representatives and Customers
- Responsible for contacting assigned sales representatives on a daily / weekly basis and completing a call log report detailing these contacts
- Responsible for contacting provided Key Accounts on a weekly / monthly basis and completing a call log report detailing these contacts
- Responsible for running Weekly Sales Reports for assigned sales representatives; including, but not limited to:
- Booking Report
- Domestic Sales by Rep Report
- Account Detail Sales Report
- Responsible for the management of Open Orders / Quotes Report for assigned sales representatives.
- Respond to sales related inquiries in a timely and efficient manner.
General Responsibilities Include:
- Responsible for conducting a weekly review of Key Account Sales and Orders
- Manage and facilitate the placement of orders, tracking of shipments, warranty inquiries, billing questions, requests for information and recommendations from all levels of customers.
- Serve as a product expert regarding the Company’s product offerings, services, and policies
- Input and manage data in client base software and maintain account information as required.
- Compose and respond to emails demonstrating proper use of grammar and syntax.
- Work with assigned outside sales force (Independent Sales Representatives)
- Assist the Sales Department in growing both sales and distribution
- Other duties as assigned
Knowledge, Skills and Abilities:
- Ability to work well in a small team oriented, call center environment.
- Ability to up sell and promote all company products.
- Excellent communication skills with the ability to interact positively with co-workers, consumers and sales professionals.
- Excellent organizational skills and strong attention to detail
- Innovative, strategic problem solver and results focused.
- Ability to multi-task in a fast-paced environment.
- Ability to maintain high energy and enthusiasm.
- Minimum of 2 (two) to 3 (three) years in sales/client customer service experience.
For consideration, please submit your resume to firstname.lastname@example.org