Collections Specialist



Who We Are:

Dynamic Brands is the parent company for a portfolio of premium brand name companies in the sporting goods industry. We are a tight-knit team comprised of highly motivated collaborators and unconventional thinkers from all different backgrounds and experiences. Together, we have built an award-winning company culture that has allowed us to be recognized as one of Richmond’s Top Workplaces for 2022.

Primary Responsibilities:

  • Work closely with the Sales Manager and / or Sales team to review business and individual accounts for collection efforts.
  • Make outbound telephone calls to customers to negotiate payment arrangements while maintaining positive customer relations.
  • Arrange debt repayment or establish repayment schedules based on financial situations of customers.
  • Determine reasons for overdue payments and to review terms of sale.
  • Send additional statements and or collection notices to selected accounts.
  • Answer customer inquiries regarding account status or payment history.
  • Perform research and/or verify charges or issue corrections to account balances.
  • Thoroughly and accurately document all collection efforts for each assigned account
  • Issue credits and review and release credit hold accounts.
  • Update customers’ accounts for items such as address, returned mail, phone number, email, etc.
  • Provide consistent feedback to the Controller in an effort establish the efficient and effective collections processes and procedures
  • Other assignments and tasks as needed.

Secondary Responsibilities: 

  • Assist in the processing of Cash Applications
  • Assist in the management of Resale Certificates
  • Assist in the printing and mailing of all customer invoices and statements

Qualifications:

  • Bachelor’s Degree in Accounting or Finance or related field
  • Possess 1+ years of experience in performing and managing credit and collections
  • Possess 1+ years of experience in billing and / or coding
  • Proficient with Microsoft Office
  • Excellent analytical skills and a strong eye for detail
  • Excellent verbal and written communication skills
  • Experience with NetSuite a plus

Please email your resume to our Human Resources Manager, Erin Engel, at eengel@dynamicbrands.com for consideration.